Service Standards

We have Service Standards for virtually everything that we do in our office. Our research tells us that the following are the most important to you.

  • We turn around most non-web quotes the same day.
  • We get policy documentation to you within 4 working days.
  • For those more unusual quotes, we provide you with formal FCA compliant quotations within 24 hours of your submission and issue policy documents within 4 working days of receiving an order.
  • We will issue renewals on time every time.
  • A senior underwriter checks every policy document before it is sent out.
  • We will make sure that you always speak to a human and we will call you back when we say we will.